Privacy Policy

Last Updated: November 18, 2025

1. Introduction

At Arca Platforms, we are committed to protecting your privacy. As a Canadian company, we adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and follow "Privacy by Design" principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

We collect information that is necessary to provide our services, including:

  • Account Information: Name, email address, phone number, and company details when you register.
  • Operational Data: Network logs, device information, and security alerts collected via our passive monitoring appliances.
  • Usage Data: Information about how you interact with our SaaS platform.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our cybersecurity services.
  • Detect and respond to security threats on your networks.
  • Generate compliance reports and audit logs.
  • Communicate with you regarding service updates, security alerts, and account administration.

4. Data Sovereignty and Storage

We are proud to be a Canadian company. Unless otherwise required by law or specific customer agreement, our primary data storage and processing facilities are located within Canada. We employ industry-standard encryption and security measures to protect your data both in transit and at rest.

5. Sharing of Information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our platform (e.g., cloud hosting providers), provided they agree to keep this information confidential and secure. We may also disclose information if required by law.

6. Your Rights

You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact our Privacy Officer.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Privacy Officer
Arca Platforms Inc.
1111 Bedford Highway
Bedford, NS B4A 1B9
Canada
Email: hello@arcaplatforms.com